Help! I'm trying to purchase your product but my payment failed. Now I cannot try again. What can I do?
You must contact FastSpring to unblock your account: FastSpring Consumer Support. Tell them that your attempt to pay has failed and please would they remove the block.
The order was declined: this error does not come from our end, and it indicates that the card's issuing bank will not validate the transaction and provide an authorization code. They do not provide any more information than this.
It can be for any of the following reasons:
- You typed a number wrong.
- You chose an incorrect expiration date.
- There is some kind of fraud hold on the card. This happens sometimes when the card company sees a transaction they don't believe fits your normal buying pattern and they are worried that it might be a fraud.
- There is some other type of problem with the card account, for example, a restriction placed on it by the card company that it may not be used outside your country, or insufficient funds available.
- The request to the issuing bank timed out.
Please note that most of the time, if a payment is rejected by the bank directly, it usually gets blocked, but because these errors do not come from our end but from the bank's restriction we can't predict when will it get blocked. However, the buyers can also contact us and we are able to remove this block. We do advise them and recommend contacting the bank institution directly before completing online transactions to make sure they will approve it.
You must contact FastSpring Consumer Support to remove the block.
To contact us or comment on this page, please send us a message.
This page last updated 15 August 2025